eStatements
 



What information is available through

Members can receive their monthly account statements and newsletter via email and our secure web browser.

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How much does

There is no charge for our eStatement program. In fact, once you're an eStatement member, you'll be eligible to receive special credit union product offers via email.

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Is my membership account information protected from others viewing it?

Your information is protected with the latest security features and requires a password, that only you will know, to access the information. Beacon CU's eStatement program also uses 128-bit encryption security to ensure that your private information stays private.

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What kind of computer equipment and software program is needed to use ?

You do not need any special computer configuration or software package to access your eStatements, just a computer,Internet access and an Internet browser that supports 128-bit encryption. The recommended browser is: Microsoft Internet Explorer – (version 8.0 or higher) or Firefox (version 3.0 or higher). If you are using a browser other than Internet Explorer, please note that not all browsers come with support for 128-bit encryption. You may need to upgrade your browser to this level of encryption.

         Get Firefox

What if my Internet browser is not one of the versions needed to access my account information?

Microsoft and Mozilla offer free download upgrades of their browsers on their respective homepages. The icons above will link you to the browser's download page.

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How do I view my ?

Your statement can be accessed either by double clicking on the link in the email notification or through Beacon CU's homepage at www.beaconcu.org and click on the "Online tab" then "eStatement Log-In". If you are the primary owner of the account, you can also access your statement within your Beacon Online Sign on under the Statement tab.

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What if I accidentally delete my email notification that my statements are ready?  Can I still view them?

Even if you delete the email notification you can access your eStatements through Beacon CU's homepage at www.beaconcu.org.

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What if I no longer want to receive my statement electronically? How do I stop receiving s?

You can switch back to the paper version of your statements at any time. Contact the Beacon Credit Union Contact Center by phone at 800-762-3136 Option 3.

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Can I have my email notification sent to two different email addresses?

We can only send your eStatement notification to one email address; however, you can access your statements via any computer with Internet access. Simply go to www.beaconcu.org and click on the "Online tab" then "eStatement Log-In".

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How can I get a paper copy of my statement?

You can print any statement or notice from your library of available statements and notices. If you would like to print a copy, there are three different options to do so:

Selecting File/Print from the menu bar at the top of the eStatement screen;
Clicking on the Printer-Friendly Text Only View option under the masthead; or
Clicking on the Download Statement as PDF file option under the masthead

(NOTE: With options #1 and #2 you may have to adjust your printer margins the first time you print by selecting File/Page Setup from the menu bar and setting the left and right margins to .25 each)

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How do I change my password if I forget it or think it has been compromised?

If you have forgotten your password you may use our "Forgot Your Password" feature on the eStatement login page or you may contact the Beacon Credit Union Contact Center by phone at 800-762-3136 Option 3. The next time you log on you can change your password to one of your choice by using our "change password" feature. To change password click on "My Profile" link in menu bar and then click on option to change password.

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Is the password case sensitive? Can you use symbols, such as dashes, dollar signs, etc.?

Your eight to twenty character password is case sensitive and the password field supports all characters on your keyboard.

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Can joint members sign the enrollment form for s?

For privacy reasons, only the primary member can sign an account up for eStatements.

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Will I automatically get my credit card statements via s if I enroll my membership account?

Monthly credit card statements are not available at this time.

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How do I notify the credit union of my new email address?

You can log in to your statement and update your email address under "My Profile" or you can contact the Beacon Credit Union Contact Center by phone at 800-762-3136 option 3.

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When, during the month, will my be available online for my viewing?

Your eStatement will be available approximately the first week of the month.

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How long will the statement remain 'online'?

Beacon CU's eStatement program will provide an 18 month library going forward from your enrollment.

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Can my eStatement information be exported to other programs?

Beacon CU eStatements can be saved as a text file and imported into Microsoft Word or another text program.

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